Bridging the gap, for children & their families, in a safe & child-friendly environment. 

Welcome to Heart 2 Heart 

"Heart to Heart supervised family contact" is committed to providing supervised contact services that allow the child/children and their parents the opportunity to build & maintain a positive relationship. Whilst, we recognise the significant value of the child-parent relationship, our primary focus is the safety and well-being of the child/children 

We understand that separated parents often struggle to come to an agreement about contact arrangements, which can intern cause conflict. Part of our job at Heart 2 Heart includes supporting and guiding parents through this process, alleviating stress by navigating to a positive outcome through negotiation in accordance with any current orders or parent agreements.  Heart to Heart is a non biased, neutral third party and we believe that every child has the right to see both parents whenever possible, in a conflict free zone.


Heart 2 Heart facilitates both court ordered and parent agreement supervised contact. Contact is ALWAYS conducted in a safe, child friendly and appropriate environment in accordance with court orders or by parent agreement.  We provide a trained, neutral supervisor to monitor the contact, whether at the park, a movie, or bowling night.   The supervisor will discreetly observe and monitor the contact visit and can, on your request, provide a comprehensive report.  Our goal is to make parenting time worry free, for parents and most importantly the child/children.


Your child/ren's wellbeing is our #1 priority


We're a supportive & unbiased 3rd Party


Our team is highly skilled

& professional

Email us for Information and Intake Paperwork:

Call our friendly staff who can answer your questions:
Mobile:  0413 969 295 During Office Hours


Supervised Contact Process

Please note that families may be referred to us by the Courts, Solicitors or a referring agency.  However, we also assist parents who via a parental agreement, choose to have supervised contact arrangements in place.

  1. All referred parties must call Heart 2 Heart Supervised Contact, to schedule an Intake Assessment.

  2. Upon receiving a referral and court order (if available), Heart 2 Heart will schedule an Intake Assessment for each party at a separate time.  

  3. During this Intake Assessment, each referral is assessed to determine the appropriateness and parameters of the visitation, i.e. the length, frequency and level of supervision.  All pertinent documents will be covered and signed.

  4. Copies of existing Court Orders/Parenting Orders (including orders of Domestic violence protection) Drivers Licence, Car Registration, and recent photographs of the child(ren) must be supplied to the office prior to the commencement of supervised contact. 

  5. Parents need to understand, agree and to sign Heart to Heart's "AGREEMENT FOR SERVICE" terms and conditions.  

  6. Once all requirements are fulfilled, Heart 2 Heart will schedule the exchanges and or contact visitations. 

  7. All parties are expected to cooperate and make necessary accommodations in order to follow the court order or parental order. If you are unsure of what to expect, during supervised contact, please read our Parent Guidelines.

  8. Case notes will be taken at every supervised contact and are only available under subpoena.

  9. Additional observational reports can be requested and paid for by either parent before a court hearing.

Kid showing mother drawing

Heart to Heart encourages you to make happy memories. 

At child friendly venues like park, museums, galleries, sporting events and movies. Many other supervised contact services are limited to utilising only contact facilities.  But not us! We hope this extra freedom, will allow you to enjoy your time together. 


We understand that home is where the heart lies!

Would you prefer to have supervised contact at the child second home?  Well we can help!  Heart to Heart can conduct a Risk Assessment prior to arranging the supervised contact.

Not sure what to expect with supervised contact?



Heart 2 Heart Supervised Contact

Our supervisors are qualified and highly trained, rigorously assessed, hold a current first aid certificate and have undergone both National Police and Working with Children Checks.

Our Mission Statement: To provide a safe, child friendly environment for supervised visitation, residential/non-residential exchanges and education relevant to the development of healthy parent-child relationships.  Our obligation and oath is to protect the child from the parents' conflict, and offer the positive influence and support that can help a child best cope with an unhappy situation they did not create. 

Additionally if there is a need to negotiate or re-negotiate Family Law agreements Heart to Heart can refer you to Interact Support; a not for profit working with Family Dispute Resolution Practitioners, who will be able to help you.  Visit www.interact.support to find out more. 

Sharron Duncan Founder Heart 2 Heart supervised contact
Belinda Campbell.jpg

Meet Sharron Duncan - Founder 

  • Bachelor of Criminology and Criminal Justice with HD in Family Law.  (Griff)  2013.

  • Community Services Family worker 2003 - 2016

  • Founder of Woodford Neighbourhood Center  2016

  • Founder of Peace of Mind Supervised Contact 2016 - 2020

  • Graduate Diploma of Family Dispute Resolution - Current  with Mediation Institute Victoria.

  • Nationally Accredited NMAS  Mediator 

  • Certified Family Group Conference Facilitator 

  • Certified New Ways for Families Coach 

  • Certified Child Contact Supervisor 

  • Certified Advanced Cognitive Behavioural Therapy

  • Certified Psychology therapy

Meet Fiona  Bear` -  Supervisor

  • Certificate IV in Age Care - Inter Care Training 2017

  • Certificate Workplace Bullying - Blue Care  2017 and yearly

Meet Belinda Campbell - Supervisor
  • Certificate in Childcare   1997

  • Cert III in Office Studies  TAFE 1989

  • Blue card-  Current